Help Desk Services

Overview & Support

Need better user satisfaction? Want to get more out of your internal resource?
Let Homeland be the single point of contact for your organization’s IT-related questions, incidents and requests. Our highly-trained help desk team leverages state-of-the-art technology and practical experience to provide informed assistance to end users via phone, email or online chat; support hours can be customized to meet your specific needs. Click here to learn more

Service Overview:
• Provided by 100% American staff with advanced skills
• Available 24×7, 365 days
• Our systems are redundant & State-Of-The-Art
• Delivered from multiple locations
• Customizable contract duration and hours of support
• Backed by a Service Level Agreement
• Use your existing ticketing system, or ours
• Contact the help desk via phone, live chat, email & web
• Detailed monthly reporting against SLA
• Tier-2 and Tier-3 services available
• Windows and Mac support
• Mobile device support
• Citrix, VPN, or other remote access technologies
• Tier-1 support for your business applications
• Password resets

Service Level Guarantee
Our services won’t go below a mutually agreed upon % without a corresponding penalty. Metrics include:
• First Call Resolution
• Abandonment Rate
• Speed to Answer


Industry Experience
Experience servicing a broad set of industries:
• Banking
• Insurance
• Technology
• Professional Services
• Hospitals

Our Approach
We train and employ skilled rural-based Americans through small town partnerships, project-based training, and custom-tailored processes. These aspects form a unique approach to rural outsourcing that eliminates any over/under qualification of potential employees, poor training, time delays, and language & location barriers. In conclusion, Homeland works with our clients to give them a better solution with a better value than overseas and urban-based outsourcing options.

Join our Email List

Email Address

Homeland is DIFFERENT

Our unique process gives you many advantages. Learn how Homeland is more beneficial than other forms of outsourcing.

Current Jobs

Find an opportunity in your area. Browse listings here.